Shopify app that turns support load into sales
Tired of losing revenue due to order mistakes? Let customers easily fix their orders themselves after purchase-so you keep the sale instead of issuing refunds.
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Order editing: a proven strategy used by top eCommerce brands
Why it’s hurting your growth
Order changes are slowing your team down
Your support team is stuck handling manual changes-while your business goals wait. Every edit adds a delay, a ticket, and stress to your fulfillment flow.
Every change creates more support tickets.
Delays in processing lead to lost revenue.
Manual adjustments overwhelm your team.
The fix your team will thank you for
Let customers fix order mistakes - before they hit your inbox
Give customers the power to edit their orders on their own. No tickets. No delays. Just smooth, self-service updates before fulfillment.
Edit orders right from the Thank You page
Let customers fix errors or update orders on their own - before it’s too late.
Turn post-purchase edits into upsell moments
Every change is a chance to increase AOV. No extra marketing needed.
Stay in control with smart rules
Set editing windows, block certain items, and keep fulfillment running smoothly.
Edit orders right from the Thank You page
Let customers fix errors or update orders on their own - before it’s too late.
Stay in control with smart rules
Set editing windows, block certain items, and keep fulfillment running smoothly.
Turn post-purchase edits into upsell moments
Every change is a chance to increase AOV. No extra marketing needed.
Update shipping address
Let shoppers fix delivery mistakes without involving your support team. Whether they missed a building number or entered the wrong city, address changes are easy — and your fulfillment stays on track.
Edit product options
Customers can swap sizes, colors, or even switch to a different product before the order ships. Edits trigger automatic price recalculations, so nothing breaks your workflow - or your profit margins.
Manage discount codes
Missed a promo code at checkout? No problem. Let customers apply or reapply discount codes right from their order summary - even after purchase.
Add new products
Turn post-purchase edits into a revenue driver. Customers can add more items to their order - and you can offer exclusive deals right when they’re most likely to buy again.
Update shipping address
Let shoppers fix delivery mistakes without involving your support team. Whether they missed a building number or entered the wrong city, address changes are easy — and your fulfillment stays on track.
Edit product options
Customers can swap sizes, colors, or even switch to a different product before the order ships. Edits trigger automatic price recalculations, so nothing breaks your workflow - or your profit margins.
Manage discount codes
Missed a promo code at checkout? No problem. Let customers apply or reapply discount codes right from their order summary - even after purchase.
Don't take our word for it
See what these industry-leading publishers have to say about
“Self-service boosts efficiency—cutting support requests by 40%, speeding resolutions by 30%, and increasing retention by 25%.”
Forbes – 'The 20 Best Examples of Self-Service'
FAQs
Everything you need to know about the product.
How long do you give customers to make edits?
You decide how long customers can make changes. Whether it’s 30 minutes, 2 hours, or any custom time window — you’re in full control of the editing timeframe after an order is placed.
What if I promise that orders placed before 12pm are shipped same day?
No worries — Revhope works with your existing shipping SLAs. If you offer same-day shipping for orders placed before a certain time (like 12pm), the app will automatically prevent edits once that cutoff is near. For example, orders placed within 15 minutes of your shipping deadline won’t be editable and will be sent to ship right after checkout.
Can I use Order Editing but not offer customers any of the refund features?
Yes! You have full control over what actions customers can take — and for how long. If you don’t want to allow things like self-service cancellations, removing products from orders, or applying discount codes, you can turn those features off with a single click.
How does it work with my Shipping and Warehouse Management Software and/or ERP?
We hold off on sending orders to ship immediately after checkout, giving customers a brief window to make changes. Once that editing window closes, order edits are disabled and the order is released for shipping.
How does it work with my 3PL?
We’ve built an integration that works with all major 3PLs to delay order pulling from Shopify right after checkout. This gives customers a short editing window before the order is sent to be shipped.
Be the one of those how nows how to drive success
Optimize support load and expenses. Every order change opportunity to sale more.
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