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Privacy policy

Browse Revhope Order Edit’s Privacy Policy

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Revhope Apps, doing business as Revhope Order Edit (“Revhope,” “we,” “us,” or “our”) provides Shopify merchants (“Merchants”) with a self-service post-purchase order editing tool that enables their customers (“Buyers”) to modify orders. This Privacy Policy is designed to help you understand how we collect, use, and share your personal information and to inform you of your privacy rights.

 

 

Scope

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This Privacy Policy applies to personal information processed by us in connection with our website, app, and related online services (“Services”).

 

Important Note: This Privacy Policy does not apply to personal data that our Merchants may collect and process about their customers through our Services (“Merchant Data”). The handling of such data is governed by the privacy policies of the respective Merchants. Any inquiries regarding Merchant Data should be directed to the respective Merchant.

 

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Personal Information We Collect

 

Information You Provide

We collect personal information you provide directly to us, including:

  • Name

  • Email address

  • Shopify store information

  • Billing information (when applicable)

  • Communication preferences and messages

  • Other content you submit through our Services

 

If you contact our support team, we may retain your communication to improve customer service.

 

 

Information We Collect Automatically

When you use our Services, we may collect certain information automatically, including:

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Shopify store metadata

  • Pages you view and interactions with our app or website

 

We may use cookies, pixels, and other technologies to enhance functionality, monitor usage trends, and improve the Services. You can control cookies through your browser settings.

 

 

How We Use Your Information

 

We use your personal information to:

  • Provide and maintain the Revhope Order Edit app

  • Respond to support requests and communicate with you

  • Send administrative and service-related emails

  • Improve our Services based on usage analytics

  • Send you updates, offers, or newsletters (with your consent)

  • Comply with legal obligations and enforce our Terms

 

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly. You may not opt out of transactional communications related to your use of our Services.

 

 

How We Share Your Information

 

We do not sell or rent your personal information. We may share it in the following limited circumstances:

 

 

With Service Providers

We share information with trusted third-party providers (e.g., hosting, analytics, support, billing) who assist in delivering our Services. These providers are contractually obligated to safeguard your data.

 

 

With Strategic Partners (Anonymized Data)

We may share anonymized or aggregated data for analytics or business insights.

 

 

Legal Requirements

We may disclose personal information if required to do so by law or if we believe such action is necessary to:

 

  • Comply with legal obligations

  • Protect and defend our rights or property

  • Prevent fraud or abuse of our Services

 

 

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and you will be notified accordingly.

 

 

Your Rights and Choices

 

You may request to:

  • Access or update your personal data

  • Delete your data (if no legal or contractual obligation prevents this)

  • Withdraw consent for future data processing

  • Deactivate your account

 

To exercise your rights, please contact us at hello@revhopeapps.com. We will respond within a reasonable timeframe and may request identity verification for security purposes.

 

 

Data Retention

 

We retain personal data for as long as necessary to provide the Services, comply with our legal obligations, and enforce our agreements. Data related to inactive accounts may be deleted after a period of inactivity.

 

 

Security

 

We use industry-standard technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. In case of a security breach, we will notify affected users in accordance with applicable laws.

 

 

Children’s Privacy

 

Our Services are not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us at support@revhope.io

 

 

International Data Transfers

 

By using our Services, you acknowledge that your data may be transferred to and processed in countries outside your own jurisdiction, including the European Union, the United States, or other regions where data protection laws may differ.

 

 

Changes to This Policy

 

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the app, website, or email. Continued use of the Services after such changes constitutes your acceptance.

 

 

Contact Us

 

If you have questions about this Privacy Policy or our data practices, you can contact us at:

Revhope Apps

Paneriu g. 45-45

Vilnius, 03208

Lithuania

Email: support@revhope.io

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